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Welcome to Imoayi.com!

These Terms and Conditions ("Agreement") govern your use of the Imoayi website (https://www.imoayi.com) and all associated platforms. Please read them carefully before accessing or using our services. By accessing or using our website, you agree to be bound by these terms.

1. Age Requirements

This website is intended for users 18 years of age and older. If you are under 18, you may only use this website with the supervision of a parent or guardian.

2. User Accounts

Certain features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to immediately notify us of any unauthorized use of your account or any other security breach.

3. Sales Policy

All purchases made on Imoayi.com are subject to the following:

Pricing: Prices are subject to change without notice due to market fluctuations and supplier issues. We strive for accuracy but cannot guarantee it. In case of a price change after your purchase, we will notify you before shipment.
If the price increases, we will provide our account number for the difference before delivery.
If the price decreases, you will automatically receive the lower price.
Orders: We reserve the right to limit quantities for retail purchases.
Payment: We accept various payment methods listed on our website. You are responsible for ensuring sufficient funds for your purchase.
Refunds and Exchanges: Due to the nature of our products, all sales are final. However, we consider refunds or exchanges on a case-by-case basis for damaged or defective items.
Shipping and Delivery: We will make commercially reasonable efforts to ship within the estimated timeframe provided on our website. However, we cannot guarantee delivery dates. You agree that delays will not give you the right to cancel your order or claim a refund.
4. Imoayi.com Waybill Policy

This policy applies to shipments within Nigeria for customers who choose Free In-Store Pickup, tracked (waybill) delivery, or any delivery option.

Waybill Communication: We will promptly communicate the Waybill number to you via email, WhatsApp, or SMS during order fulfillment. This allows you to track your shipment.
Unclaimed Shipments:
Shipments not picked up within one (1) month at the designated store location will be forfeited to the carrier, who will dispose of them according to their policy.
Shipments not claimed within three (3) working days of arrival at the destination (tracked deliveries) may incur a daily demurrage charge as determined by the carrier's policy.
Carrier Selection: Imoayi.com reserves the right to choose the most appropriate carrier (air, road, sea, etc.) for your shipment.
Delivery Delays: We are not responsible for delays or disruptions in delivery caused by the carrier or unforeseen circumstances.
5. Content and Intellectual Property

All content on our website, including text, graphics, images, logos, and designs, is protected by intellectual property laws. You may not use any of this content without our express written permission.

6. User Conduct

You agree to use our website in a lawful and respectful manner. You will not:

Submit harmful, offensive, or discriminatory content.
Infringe on the intellectual property rights of others.
Attempt unauthorized access to our systems or data.
Use our website for any illegal or unauthorized purpose.
7. Limitation of Liability

We strive to provide accurate information on our website. However, we make no warranties or representations about its accuracy, completeness, or reliability. We are not responsible for any errors or omissions on our website or for any damages arising from your use of the website.

8. Termination

We may terminate your access to our website at any time, with or without notice, for any reason, including violations of these Terms and Conditions.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria. Any dispute arising out of or relating to these Terms and Conditions shall be settled by the exclusive jurisdiction of the Supreme Court of Imo.

10. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Imoayi.com with respect to your use of our website.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at [email protected].

Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on our website. You are responsible for reviewing the Terms and Conditions regularly. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.